Returns
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@99frames.in or WhatsApp +91-8390001551 (for faster response). Items sent back to us without first requesting a return will not be accepted.
Please send the package via courier and provide us with the tracking number.
Our Address: 99Frames, Nyati Elan Phase 1, JSPM Road, Pune, 412207
Toll-Free Phone Support: +91 8390001551
Email Support: support@99frames.in
In case the goods purchased from us turn out to be defective, you have the right to make a claim.
Your complaint will be considered (responded to) within 1 day from the date we receive your complaint notification. Please email us first at support@99frames.in before sending back any item.
Orders can be cancelled anytime before dispatch without extra costs. Kindly request cancellation within 48 hours after the order is placed to be eligible for cancellation. To cancel, mail us at support@99frames.in. We will be unable to cancel once the order has been dispatched.